Shipping Protection

Parcels lost in transit, parcels marked delivered but not received, and items that arrive damaged.

Contact us with your order number and, for damage, a photograph. We will arrange a replacement or a refund.

No, it is entirely optional. Removing it does not affect your order, your delivery time or your statutory rights.

Lost or damaged parcels are still handled under our standard returns policy. Protection simply makes the process faster.

No. It is a service add-on, not an insurance policy, and it is not underwritten by an insurer.

Adding it changes nothing about timing. Orders are processed Monday to Friday, excluding public holidays, and processing takes 1–3 business days; an order placed after 2:00 pm or at a weekend starts the next business day. Delivery is counted after processing: 7–15 business days in the United States, 10–25 for the rest of the world. These are estimates, not guarantees.

A confirmation email arrives when the order is placed, then a second email with tracking when it is dispatched. Tracking can take 3–5 days to show its first scan, so a number that has not updated yet is normal rather than a sign of trouble. Several books may arrive in more than one parcel, on different days, at no extra cost.

You have 30 days from delivery to request a return, and any book coming back must be resalable — unmarked, unwritten-in, with shrink wrap intact. If the fault is ours we pay return postage; if you have changed your mind, you pay it. For damage, send a photograph within 7 days. Email contact@wrenshelf.store with your order number to start, and wait for the return address.

No. Processing is still 1–3 business days and delivery is still 7–15 business days in the United States, 10–25 elsewhere. What it shortens is the part after something goes wrong: we replace or refund on your order number and a photograph rather than waiting on a carrier claim first. The standard cover applies either way.