Contact information

Contact Information

Wrenshelf is an online bookshop. If you have a question about an order, a product, or anything else, please get in touch — a real person reads every message.

Customer support

• Email: contact@wrenshelf.store
• Response time: within 24 hours on business days (Monday to Friday). Messages sent at the weekend are answered on the next business day.

Before you write

To help us answer in one reply rather than three, please include:

• Your order number (it starts with #, and it is in your confirmation email).
• The email address you used at checkout.
• For a damaged or incorrect item, a photograph of what arrived.

What we can help with

• Order status and tracking.
• Changing a delivery address — possible only before the order ships, so write as soon as you can.
• Returns, refunds and replacements.
• Questions about a specific book before you buy.

Business details

• Trading name: Wrenshelf
• Website: wrenshelf.store

We do not take orders or payment details by email. Please place orders through the website checkout, which is encrypted.