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Refund policy

Return and Refund Policy

If a book is not right for you, you can send it back. This page sets out exactly how, with no conditions buried in small print.

The short version

  • You have 30 days from delivery to request a return.
  • Items must be in resalable condition — unmarked, unwritten-in, with any shrink wrap or spiral binding intact.
  • If the fault is ours, we pay the return postage. If you simply changed your mind, you pay it.
  • Refunds go back to your original payment method.

How to start a return

  1. Email contact@wrenshelf.store within 30 days of delivery.
  2. Include your order number, which item you are returning, and the reason.
  3. For a damaged or incorrect item, attach a photograph.
  4. We reply within one business day with a return address and instructions. Please do not send anything back before you hear from us — returns sent without instructions can be lost and we cannot process them.

Refunds

  • Once your return arrives and has been checked, we approve or decline it within 2 business days and email you either way.
  • Approved refunds are issued to the original payment method within 5–10 business days. How quickly the money appears after that depends on your bank or card issuer.
  • Original shipping charges are refunded only where the return is due to our error.

Damaged, defective or incorrect items

If your book arrives damaged, misprinted, or is simply not what you ordered, email us a photograph within 7 days of delivery. We will send a replacement or refund you in full, and we cover the return postage. In many cases we will not ask you to send the item back at all.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order, so you are not waiting for two shipments in sequence.

What we cannot accept

  • Items returned more than 30 days after delivery.
  • Books that have been written in, annotated, or have damaged covers, spines or pages.
  • Consumable workbooks where pages have been completed.
  • Items returned without contacting us first.

Cancelling an order

You can cancel for a full refund at any time before the order ships. Email us as soon as possible — once a parcel has been dispatched, it has to be handled as a return.

Your statutory rights

Nothing in this policy limits the rights you have under consumer law in your country. Where local law gives you stronger protection than the terms above, that law applies.

Questions

Email contact@wrenshelf.store. We answer within 24 hours on business days.