Everything below is the same information you will find in our policies, gathered in one place so you do not have to hunt for it. If your question is not here, email contact@wrenshelf.store and a person will answer within 24 hours on business days.
Ordering
How do I know my order went through?
You get a confirmation email within a few minutes of checkout. If it has not arrived, check your spam folder first, then contact us with the email address you used.
Can I change or cancel my order?
Yes, at any time before it ships, for a full refund. Email us as soon as you can. Once a parcel is dispatched it has to be handled as a return instead.
I typed my address wrong. What now?
Write to us immediately. We can correct an address only while the order is still with us. If a parcel is returned to us because the address was wrong, we can resend it, but the reshipping cost is payable by you.
Do you take orders by email or phone?
No. Please order through the website checkout, which is encrypted. We will never ask you for card details by email.
Shipping
How long will it take?
Processing takes 1–3 business days, and delivery within the United States takes a further 7–15 business days. Elsewhere it is 10–25 business days. These are estimates rather than guarantees — customs, weather and peak periods can add time.
What does shipping cost?
Free on orders over $35. Below that, the rate is shown at checkout before you pay. The price you see at checkout is the price you pay; we do not add fees afterwards.
Where is my tracking number?
It comes in a second email once your parcel is dispatched. Tracking can take 3–5 days to show its first scan. A number that has not updated yet is normal and does not mean the parcel is lost.
My books arrived in separate parcels. Is that a mistake?
No. Multiple books can ship separately and arrive on different days. You are never charged extra for this.
Do I have to pay customs or import duty?
Inside the United States, no. Outside it, any duties are set by your own country and are the recipient's responsibility. We have no control over these charges and cannot predict them.
Returns and refunds
How long do I have to return something?
30 days from delivery. Books need to be in resalable condition — unmarked, unwritten-in, with any shrink wrap or spiral binding intact.
Who pays the return postage?
We do, if the fault is ours. You do, if you simply changed your mind.
What do I do first?
Email us with your order number, which item you are returning, and why — and please wait for our reply before sending anything back. Returns posted without instructions can go astray and we cannot process them.
My book arrived damaged.
Send us a photograph within 7 days of delivery. We will replace it or refund you in full and cover the postage. In many cases we will not ask you to send the damaged copy back at all.
How long does a refund take?
We approve or decline within 2 business days of your return arriving, and email you either way. Approved refunds go back to your original payment method within 5–10 business days. How quickly it then appears depends on your bank.
Can I exchange instead?
The fastest route is to return the original for a refund and place a new order, so you are not waiting on two shipments in sequence.
Products
What language are the books in?
English, except Dominate English 2026, where the instruction is in Spanish and the target language is English.
Are the age ranges strict?
No. Reading level varies a lot between children, so treat the ages on each product page as a guide rather than a rule. If you are unsure, email us and describe the child — we would rather help you pick than take a return.
Can you confirm the page count, size or binding?
Ask us before you order and we will confirm the exact edition in stock. We would rather answer a question than have you receive something you did not expect.
Is the advice in these books professional advice?
No. Our titles on money, wellbeing, faith and child development are general-interest books. They are not financial, legal, medical or psychological advice, and they are not a substitute for a qualified professional who knows your situation.
Shipping Protection
What is it, and do I need it?
It is an optional $3.99 add-on that lets us replace or refund a lost, stolen or damaged parcel without you having to open a carrier claim first. It is genuinely optional — removing it does not affect your order, your delivery time or your rights. Lost and damaged parcels are still covered under our standard policy either way; protection just makes it faster.
Still stuck?
Email contact@wrenshelf.store with your order number. We answer within 24 hours on business days, and within one business day for anything about a delivery.