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Shipping policy

This page explains how we process, ship and deliver orders, and what to do if something goes wrong. We would rather give you an honest estimate than an optimistic one.

Order processing

  • Orders are processed Monday to Friday, excluding public holidays.
  • Processing takes 1–3 business days from the time your order is placed.
  • Orders placed after 2:00 PM, or at a weekend, begin processing on the next business day.

Delivery times

Delivery time is counted after processing, not from the moment you order.

  • United States (standard): 7–15 business days.
  • Rest of the world: 10–25 business days, where we ship.

These are estimates, not guarantees. Carrier delays, customs checks, severe weather and peak periods such as Black Friday and Christmas can add time. If your order is running past the upper end of the estimate, email us and we will chase it.

Shipping cost

  • Free standard shipping on orders over $35.
  • Orders under $35 are charged the shipping rate shown at checkout before you pay.
  • The price you see at checkout is the price you pay. We do not add fees afterwards.

Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take 3–5 days to show its first scan — a number that has not updated yet is normal and does not mean the parcel is lost.

Split deliveries

If you order several books, they may arrive in more than one parcel and on different days. You are not charged extra for this.

Wrong or incomplete address

Please check your address carefully at checkout. We can change an address only before the order ships, so contact us straight away if you spot a mistake. Parcels returned to us because of an incorrect address can be resent, but the reshipping cost is payable by the customer.

Lost, stolen or damaged parcels

  • Marked delivered but missing: check with neighbours and your building's mail room first, then contact us within 7 days and we will open an investigation with the carrier.
  • Damaged in transit: email us a photograph within 7 days of delivery and we will send a replacement or issue a refund.
  • Lost in transit: if tracking has not moved for 15 business days, contact us and we will replace or refund the order.